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Return to shopPrivacy Policy
Welcome to Spectrum Oltre ("we," "us," "our," or the "Brand"). We are a premium casual fashion brand based in Kolkata, India, operated from 20, Block B, Bangur Avenue, Kolkata, West Bengal 700055.
Your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at spectrumoltre.com (the "Website"), shop at our physical store, or interact with us through any channel including WhatsApp, email, phone, or social media.
By accessing our Website, placing an order, or providing your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.
In Simple Terms: We collect only what we need to process your orders and improve your experience. We never sell your data. We never share it with third parties for their marketing. Your information is safe with us.
01
Information We Collect
We collect information necessary to process your orders, deliver your products, improve your shopping experience, and communicate with you. The types of information we collect include:
Personal Information You Provide
- Identity Information: Full name
- Contact Information: Email address, phone number, WhatsApp number
- Shipping Information: Delivery address, pincode, city, state, nearby landmark
- Account Information: Username, password (encrypted), saved addresses, wishlist items
- Order Information: Products purchased, order history, sizes selected, colors chosen, order notes
- Communication Data: Messages sent to us via WhatsApp, email, phone calls, contact forms, or social media DMs
- Sizing Information: Height, weight, and usual brand sizes (when you request sizing help via WhatsApp)
- Feedback & Reviews: Product reviews, ratings, photos shared with reviews
Information Collected Automatically
- Device Information: Device type, operating system, browser type and version, screen resolution
- Usage Data: Pages visited, time spent on pages, products viewed, links clicked, search queries on our site
- Location Data: Approximate geographic location based on IP address (city-level only — we do not collect precise GPS location)
- Referral Data: How you arrived at our website (search engine, social media, direct link, advertisement)
- Cookie Data: Information stored by cookies and similar technologies (see Section 05 for details)
Information from Third Parties
- Payment Processors: Razorpay shares transaction status (success/failure) and partial payment identifiers with us — they do NOT share your full card details with us
- Shipping Partners: Shiprocket provides delivery status, tracking updates, and delivery confirmation
- Social Media Platforms: If you interact with our content on Instagram or YouTube, those platforms may share aggregated, anonymized analytics with us
02
How We Collect Information
We collect your information through the following methods:
| Method | When It Happens | What We Collect |
|---|---|---|
| Account Registration | When you create an account on our website | Name, email, phone, password |
| Checkout | When you place an order (guest or logged in) | Name, email, phone, shipping address, order details |
| WhatsApp Chat | When you message us for support or sizing help | Phone number, message content, sizing details if shared |
| Email Communication | When you email us | Email address, message content, attachments |
| Newsletter Signup | When you subscribe to our mailing list | Email address |
| Browsing Our Website | Automatically when you visit any page | Device data, usage data, cookies (see Section 05) |
| In-Store Visit | When you shop at our Kolkata store | Information you voluntarily provide (e.g., phone for digital receipt) |
| Product Reviews | When you submit a review on our website | Name, review text, rating, photos |
| Social Media | When you interact with our Instagram, YouTube, or other profiles | Public profile info, comments, DMs |
03
How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfillment
- Processing and confirming your orders
- Shipping products to your delivery address (via Shiprocket)
- Processing payments (via Razorpay — COD, UPI, and all card types)
- Sending order confirmation, shipping updates, and delivery notifications via email and WhatsApp
- Processing returns, exchanges, and refunds
Customer Support
- Responding to your questions via WhatsApp, email, or phone
- Providing personalized sizing recommendations
- Resolving order issues, delivery problems, or product concerns
- Managing your account and saved preferences
Improving Your Experience
- Personalizing product recommendations based on your browsing and purchase history
- Analyzing website usage patterns to improve navigation, design, and performance
- Conducting internal research to develop better products and services
- Testing new website features and optimizations
Marketing & Communication (Only With Your Consent)
- Sending promotional emails about new collections, drops, and offers (only if you've subscribed to our newsletter)
- Sending WhatsApp broadcasts about new arrivals (only if you've opted in)
- Displaying relevant advertisements on social media platforms (using anonymized, aggregated data)
Legal & Security
- Preventing fraud, unauthorized access, and illegal activity
- Complying with applicable Indian laws and regulations
- Enforcing our Terms & Conditions
- Protecting the rights and safety of Spectrum Oltre, our customers, and the public
We will never: Sell your personal data to third parties. Use your data for purposes unrelated to your interaction with Spectrum Oltre. Send you marketing messages without your explicit consent.
04
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to any third party for their marketing purposes. We share your information only in the following limited circumstances:
| Third Party | What We Share | Why |
|---|---|---|
| Razorpay (Payment Gateway) | Transaction amount, order ID. Your card/UPI details are entered directly on Razorpay's secure platform — we never see or store your full payment credentials. | To process payments securely via COD, UPI, and all card types |
| Shiprocket (Shipping Partner) | Recipient name, phone number, shipping address, order details, package weight | To ship your order and provide tracking updates |
| Email Service Provider (e.g., Klaviyo, Mailchimp) | Email address, name, purchase history (for segmented emails) | To send order updates, transactional emails, and newsletters (if opted in) |
| WhatsApp Business API (e.g., Interakt, AiSensy) | Phone number, order details (for order updates) | To send transactional WhatsApp messages — shipping updates, delivery notifications |
| Analytics Tools (Google Analytics, Microsoft Clarity) | Anonymized and aggregated usage data — no personally identifiable information | To understand website performance and improve user experience |
| Advertising Platforms (Meta/Instagram, Google) | Anonymized, hashed data for audience targeting (e.g., website visitor retargeting) | To show relevant ads to people who have visited our website |
| Legal Authorities | Information required by law | When required by Indian law, court order, or government request |
All third-party service providers we work with are contractually obligated to protect your data and use it only for the specific purpose for which it was shared.
05
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to provide a better browsing experience, remember your preferences, and understand how you use our site.
What Are Cookies?
Cookies are small text files stored on your device (phone, tablet, or computer) when you visit a website. They help the website remember your actions and preferences over time.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Can You Disable? |
|---|---|---|---|
| Essential Cookies | Required for the website to function — shopping cart, checkout, login sessions, security | Session / 30 days | No — site won't work without these |
| Preference Cookies | Remember your settings — size guide unit preference (inches/cm), recently viewed products, wishlist (for guests) | 30 days – 1 year | Yes |
| Analytics Cookies | Help us understand how visitors use our site — pages visited, time on site, bounce rate (via Google Analytics) | Up to 2 years | Yes |
| Marketing Cookies | Used for retargeting — showing you Spectrum Oltre ads on other platforms after you visit our site (via Meta Pixel, Google Ads) | Up to 1 year | Yes |
How to Manage Cookies
You can manage or disable cookies through your browser settings. Here's how:
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies
- Edge: Settings → Privacy, Search, and Services → Cookies
Please note that disabling essential cookies may prevent parts of our website from functioning correctly (e.g., your shopping cart may not work).
06
Payment Information & Security
We accept payment through Cash on Delivery (COD), UPI (GPay, PhonePe, Paytm, BHIM), and all card types (Visa, Mastercard, Rupay — credit and debit). All orders include free delivery.
Important: We do NOT collect, store, or have access to your full credit/debit card numbers, CVV, UPI PIN, or bank account details. All payment processing is handled entirely by Razorpay, a PCI-DSS Level 1 compliant payment gateway. Your payment data is encrypted with 256-bit SSL encryption and transmitted directly to Razorpay's secure servers.
For COD orders, no financial information is collected online. Payment is collected by the delivery partner at the time of delivery.
For UPI and card payments, you are redirected to Razorpay's secure payment page or your UPI app to complete the transaction. We only receive a confirmation of whether the payment was successful or failed, along with a transaction ID for our records.
07
Data Storage & Retention
Where We Store Your Data
Your data is stored on secure servers provided by our web hosting provider (located in India or with data centers serving India). Our website runs on WordPress with WooCommerce, and order data is stored in our secured database.
How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Order information | 7 years from order date | Tax and accounting compliance under Indian law (GST, Income Tax Act) |
| Account information | Until you delete your account | To maintain your account functionality |
| Email newsletter data | Until you unsubscribe | To send newsletters you've opted into |
| WhatsApp conversations | 12 months | Customer support reference |
| Website analytics data | 26 months (Google Analytics default) | Understanding website performance trends |
| Cookie data | Varies (session to 2 years — see Section 05) | Website functionality and analytics |
| Guest checkout data | 7 years (order data) / 30 days (cart data) | Order compliance / cart recovery |
After the retention period, your data is securely deleted or anonymized so that it can no longer be associated with you.
08
Your Rights & Choices
You have the following rights regarding your personal information. To exercise any of these rights, contact us at spectrumoltre@gmail.com or WhatsApp us at +91 79802 83072.
Access Your Data
You can request a copy of all personal data we hold about you. We will provide this within 30 days of your request.
Correct Your Data
If any information we have about you is inaccurate or incomplete, you can update it through your account dashboard or by contacting us.
Delete Your Data
You can request deletion of your personal data. We will delete all data that is not legally required to be retained (e.g., order records for tax compliance must be kept for 7 years).
Opt Out of Marketing
- Email newsletters: Click "Unsubscribe" at the bottom of any marketing email
- WhatsApp broadcasts: Reply "STOP" to any promotional WhatsApp message
- Cookies: Adjust your browser cookie settings (see Section 05)
- Retargeting ads: Opt out via your Meta/Google ad preferences settings
Withdraw Consent
Where we process your data based on your consent (e.g., marketing emails), you can withdraw consent at any time. This will not affect the lawfulness of processing done before withdrawal.
Data Portability
You can request your data in a commonly used, machine-readable format (CSV or JSON). Contact us to make this request.
Complaint
If you believe your data rights have been violated, you may file a complaint with us first at spectrumoltre@gmail.com. If unresolved, you may approach the relevant Indian data protection authority.
09
Children's Privacy
Spectrum Oltre products are designed for individuals aged 13 and above. However, we do not knowingly collect personal information from anyone under the age of 18 without parental or guardian consent.
If you are under 18, you may use our website and place orders only with the involvement and consent of a parent or legal guardian. The parent or guardian is responsible for providing personal information on your behalf.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected data from a child under 13, please contact us at spectrumoltre@gmail.com.
10
Third-Party Links & Services
Our website may contain links to third-party websites, platforms, and services that are not operated by Spectrum Oltre. These include but are not limited to:
- Instagram (@spectrumoltre)
- YouTube (Spectrum Oltre Channel)
- Google Maps (for store directions)
- WhatsApp (for customer communication)
- Razorpay (for payment processing)
We are not responsible for the privacy practices or content of these third-party services. We encourage you to read their respective privacy policies before providing any personal information on their platforms.
When you click a link to a third-party website, you leave our website and your interaction is governed by that third party's privacy policy, not ours.
11
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures We Employ
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS (look for the padlock icon in your browser's address bar)
- PCI-DSS Compliance: Payment processing is handled by Razorpay, which is PCI-DSS Level 1 certified — the highest level of payment security certification
- Secure Hosting: Our website is hosted on managed servers with firewalls, intrusion detection, and regular security monitoring
- Password Encryption: All user passwords are hashed and encrypted — even our team cannot see your password
- Access Controls: Only authorized team members have access to personal data, and only for purposes directly related to their role
- Regular Backups: Automated daily backups ensure data can be recovered in case of technical failure
- Security Plugins: Our WordPress installation uses security plugins for malware scanning, brute-force protection, and login security
No system is 100% secure. While we implement industry-standard security measures, no method of electronic transmission or storage is completely infallible. We cannot guarantee absolute security, but we commit to promptly addressing any security incident and notifying affected users as required by law.
12
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage or via email (for significant changes)
- Where required by law, seek your consent before applying material changes that affect how your data is used
We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.
13
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We take every privacy inquiry seriously and aim to respond within 48 hours.
Spectrum Oltre — Privacy Inquiries
Email: spectrumoltre@gmail.com (Subject: "Privacy Inquiry")
WhatsApp: +91 79802 83072
Phone: +91 79802 83072 (Every day, 2:00 PM – 11:30 PM IST)
Address: Spectrum Oltre, 20, Block B, Bangur Avenue, Kolkata, West Bengal 700055, India
You may also visit our Contact Us page for all available communication channels, or refer to our Terms & Conditions, Return & Exchange Policy, and Shipping Policy for related information.